A Space for mental health, flourishing professionals and social Start-Ups
TERMS OF SERVICE USE & PRIVACY POLICY
Ultivate takes your right to privacy and confidentiality seriously and wants you to feel comfortable using this Website.
All users who access this site and its services must read through and understand the policies outlined below.
By using this site, you signify your assent to the terms of use and policies outlined below.
Do not use this site if you do not agree to the terms contained herein.
Have a question you would like to ask?
Check out the answers to the FAQs below, and don’t hesitate to get in touch if you have any additional questions.
STRICT CANCELLATION POLICY
Ultivate has a strict cancellation policy. You must e-mail info@ultivate.space with at least 48 hours notice if a cancellation or reschedule is required. Changes made 48 hours before your reservation do not incur penalties, and you receive a full refund. As appointments are limited, your advanced notice will allow another client access to that appointment time. Therefore no-shows, late arrivals, and short-notice cancellations incur a strict charge of 100% of your scheduled service. Your cancellation fee may be applied to future services in an unavoidable emergency.
ABOUT ULTIVATE
Ultivate (ABN 15 690 331 756) provides clinical and vocational health programs to national and international members and partners. Click here for more information.
USE AND PRIVACY
This privacy policy deals with personally identifiable information (referred to as “data” below) that Ultivate may collect on this site. This Policy does not apply to other entities that Ultivate does not own or control or persons not Ultivate employees, agents or within Ultivate's control. All users who access this site and its services must read and understand this privacy policy. By using this website and services, you signify your consent. By using this site, you signify your assent to the terms of use in this agreement. Do not use this site if you do not agree to the terms contained herein. Click here for more details.
SUPPORTS THAT ULTIVATE DOES NOT PROVIDE
Ultivate does not provide support for legal matters such as worker's compensation, family court or the Department of Child Safety. Ultivate is also not equipped to service individuals who are experiencing a crisis or matters related to:
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Suicidality
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Self Harm
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Domestic Violence
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Homelessness
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Substance Dependencies
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Disorders of Personality
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Psychosis
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For these concerns, participants are encouraged to see their local doctor or call the numbers below for more appropriate referral options and avoid unnecessary delays in accessing the appropriate support.
For life-threatening​ emergencies, participants must always call 000
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For access to immediate mental health support, call Lifeline on 13 11 14
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Call 1300 MH CALL (1300 642 255)
The mental health access line is the main point of access to public mental health services. It can provide support, information, advice, and referral can provide advice and information in a mental health emergency or crisis and is staffed by trained and experienced professional mental health clinicians who will provide a mental health triage and refer to acute care teams where appropriate. This confidential mental health telephone triage service provides Queenslanders with the first point of contact for public mental health services. It is available 24 hours a day, seven days a week, and will link to the caller's nearest Queensland Public Mental Health Service.
HOW MANY APPOINTMENTS OR INTERVENTIONS DO I NEED?
How long a clinical program lasts depends on the complexity and severity of the reported concerns. Questions like how long the issue has been festering will help determine the required support length. Generally, clinical Ultivate programs run for a minimum of six sessions. However, simple complexes can be successfully treated in less than four interventions. At Ultivate, clinical interventions have access to Medicare rebates for Australian citizens with an active Mental Health Care referral. Your psychologist will discuss the terms of your intervention plan at the end of the first session.
WHAT IF I AM EXPERIENCING A CRISIS?
Ultivate is not equipped to provide in-crisis care or emergency appointments.
If you are concerned that you or someone else is at imminent risk of self-harming or hurting others, you need to contact emergency services. You can either:
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· Go to the emergency room
· Call 000 for the police or ambulance.
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For access to immediate mental health
support, call Lifeline on 13 11 14
​​
Call 1300 MH CALL (1300 642 255)
The mental health access line service is the main point of access to public mental health services. It can provide support, information, advice, and referral can provide advice and information in a mental health emergency or crisis is staffed by trained and experienced professional mental health clinicians will provide a mental health triage and refer to acute care teams where appropriate. This is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. It is available 24 hours a day, 7 days a week, and will link to the caller’s nearest Queensland Public Mental Health service.
DO YOU OFFER SLIDING SCALE RATES?
Ultivate offers Community Rebates to individuals experiencing financial limitations or families with more than one individual engaged in therapy programs. However, there is a limit on the number of rebates available each month. Send Ultivate an email to enquire or be placed on the waitlist for one.
HOW LONG DOES EACH THERAPY SESSION TAKE?
Ultivate interventions run from 15 minutes to 75 minutes depending on the program.
WHAT ABOUT MY CLINICAL INFORMATION?
Details gathered by your psychologist during an individual or group consultation are protected by strict confidentiality and privacy laws. Your health information is protected by Australian legislation, and Australian psychologists must adhere to these lawful regulations. Clinical details relating to your health are recorded via a separate portal that ensures compliance with the relevant legislative and regulatory requirements across the main markets in which Ultivate operates, including Australia / New Zealand, UK and Europe (GDPR), South Africa, USA, Canada, Central and South America.
WHAT IF I NEED WRITTEN DOCUMENTATION FROM MY PSYCHOLOGIST LIKE A LETTER, REPORT ETC.
All written documentation requests incur a fee and fees are determined by the amount of time used to formulate the document. You must write these requests via email at info@ultivate.space with a minimum of three weeks' notice.
HOW TO CONTACT ULTIVATE
The best way to contact Ultivate is via email  at info@ultivate.space
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Postal address:
1206/15 Manning Street
South Brisbane QLD, 4101
STRICT CALL BACK POLICY
Ultivate staff and clinicians provide a strict structure for call-back services. Calls must be requested via email or scheduled via the booking portal. Calls that extend 15 minutes will be billed. The best way to contact Ultivate is via email  at info@ultivate.space
Can’t find the answer to your question? Contact Ultivate today, and you will receive a response within 72 hours.