WHAT ARE ULTIVATE'S POLICIES AROUND PRIVACY

This Policy does not apply to other entities that Ultivate does not own or control or persons not Ultivate employees, agents or within our control. It is important for all users who access this site and its services to read through and understand this Privacy Policy. Using this Website and services signifies your consent to the Ultivate Privacy Policy. By using this site, you signify your assent to the Terms of Use contained in this Agreement. Do not use this site if you do not agree to all of the terms contained herein.

Ultivate takes your right to privacy and confidentiality seriously and wants you to feel comfortable using this Web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that Ultivate may collect on our site. This Policy does not apply to other entities that Ultivate does not own or control or persons that are not Ultivate employees, agents or within our control. It is important for all users who access this site and its services to read through and understand this Privacy Policy. Using this Website and services signifies your consent to the Ultivate Privacy Policy.

Introduction

This Privacy Policy explains how Ultivate protects the privacy of personal information. Ultivate is firmly committed to protecting the privacy and confidentiality of personal information and maintaining robust physical, electronic and procedural safeguards to protect personal information. If there is anything you're unsure of, please get in touch with Ultivate by emailing info@ultivate.space.

This Privacy Policy applies to:

Ultivate's provision of services and information to public members via telephone and video (teleservices ) and Ultivate's websites and other applications and interactive facilities or services accessed through Ultivate's websites and applications (online services).
This Privacy Policy covers all services; and
Ultivate's management of personal information in Ultivate's corporate functions, such as when Ultivate engages with contractors, representatives of service providers and stakeholders, and other people.

From time to time, Ultivate will update this Privacy Policy. The current version will always be displayed on Ultivate's Website and supersedes previous versions.

What are Ultivate'sprivacy obligations?

Ultivate handles personal information in accordance with the Privacy Act 1988 (Cth) and, where relevant, any State or Territory privacy laws that apply.

What kinds of personal information does Ultivate collect?

Teleservices

If you use Ultivate's teleservices, Ultivate may collect name, age, gender, date of birth, contact details (such as an address, email address and phone number), information about symptoms you have experienced, or any existing disabilities. Only where relevant, Ultivate may also collect information about ethnic background etc.

For teleservices, Ultivate may ask for the phone number and location so that Ultivate can help direct emergency services to you if needed.

Online services and notifications

Ultivate may collect personal information if you transmit personal information to us through Ultivate's online services. When you use Ultivate's online services, Ultivate may use IP review location as well as other personal information for the purposes of identification and support.

If you choose to create a profile, Ultivate's Website may remember your information when you return to use the Website to provide you with curated information.

If you create a personal profile for Ultivate's online services, Ultivate may also collect additional information relevant to your circumstances and the services you are using. Ultivate will store this information you can access via Ultivate's personal profile using a password you create.

Ultivate will only record your email address if you send us an email, register to receive information or notifications from us, provide us with your email address when requested or create a personal profile.

You can unsubscribe from Ultivate's information and notifications by sending an email to info@ultivate.space at any time. You can also delete your personal profile at any time.

No attempt will be made to identify anonymous users (including users logging on using a pseudonym) or their browsing activities except where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.

Personal information in Ultivate's work health functions

In the ordinary course of business, Ultivate may collect your personal information. This includes your name and business contact information, including your role title, work email address, office address, and work telephone and fax numbers. Ultivate primarily uses this information to communicate with you or the organisation you represent.

Direct and indirect sources of personal information

Ultivate usually collects personal information directly from you — for instance, when you use Ultivate's services or send us an email, letter or complete an online or paper form.

At times, with your informed consent, Ultivate will collect personal information about you indirectly from a third party, such as a healthcare service provider or residential care facility managing your care or from your family member who contacts us on your behalf.

How does Ultivate use and disclose personal information?

Telehealth and online services

With your informed consent, Ultivate uses and discloses personal information for the following purposes:

Providing healthcare services to you;
Assisting Commonwealth, State or Territory services or departments of health to provide you with services or to address issues you may raise with them;
Matching service delivery data with health information for service improvement;
Compilation and analysis of statistics relevant to public health and safety; and
Complying with its legal obligations.

With your informed consent, Ultivate may use audio recordings of all consultations (via telephone or video call) to help ensure that the advice it gives meets the highest standards of safety and quality and is equal to best international practice.

Ultivate may disclose your personal information to IT service providers in and overseas to provide the services. Ultivate uses IT, service providers, in Australia and the United States.

Other disclosures

There may be other disclosures where:

you would reasonably expect the disclosure to occur;
you have requested disclosure
Ultivate is authorised or compelled by law to disclose;
it will prevent or lessen a serious threat to someone's life, health or safety or a threat to public health or safety;
it is necessary as part of the establishment or defence of a legal claim;
Ultivate transitions Ultivate's services to another provider, in which personal information may be transferred to them for continuity.

Ultivate will always do its best not to disclose your personal information to anyone except as described in this Privacy Policy, where you consent to a particular disclosure or where the identifying data can be deleted or de-identified.

Ultivate will not sell or rent your personal information.

Third-party websites

Ultivate's online services may have links to other websites not controlled or owned by us (third-party websites). Ultivate recommends that you review the privacy policies of those websites. Ultivate is not responsible for your use of or any consequence of your use of third-party websites.

Ultivate's cookie policy

A "cookie" is a small text file supplied by Ultivate and stored by the web browser software on your computer when you access online services. (An explanation of cookies can be found at the Website of the Australian Information Commissioner at www.oaic.gov.au.)

Ultivate uses cookies to recognise your browser or device and collect and store general information about your browsing habits and preferences. Ultivate may use this information to improve your user experience, tailor the placement of online content and improve the overall quality of Ultivate's online services.

Ultivate also uses non-identifiable traffic data to improve Ultivate's services and for statistical purposes.

You may refuse cookies by selecting the appropriate settings on your browser. However, if you do this, you may not be able to use all features on

Ultivate's Website.

Ultivate uses Google Analytics to anonymously track how users interact with online services, including where they came from, what they did on the platform and what transactions have occurred. Web traffic information collected via Google Analytics may be transmitted to Google's servers worldwide.

How does Ultivate protect your personal information?

Ultivate has systems and procedures to protect your personal information from misuse and loss and unauthorised access, modification, or disclosure.

Ultivate's websites have been tested to expected Government standards. However, there are inherent risks in transmitting information across the internet. Ultivate recommends that you take steps to protect yourself, such as regularly updating passwords and not sharing passwords across multiple websites.

Ultivate also takes steps to ensure that Ultivate's records of your information records remain accurate, complete, and up to date, including by verifying the information with you each time you use Ultivate'sservices or from other sources.

Records relating to Ultivate's telehealth and online services are retained with health records legislation. After this period, if we no longer require the information for any purpose it was collected and is no longer required by law to be retained by us, Ultivate will destroy or de-identify it.

Your Role

Ultivate users also have an important role to play in keeping data secure. You are responsible for maintaining the confidentiality of your account details and password. Your passwords protect your personal information, and you are responsible for any activities that occur in your account or respect your use of this service. Please let Ultivate know immediately if you suspect that the security of your password or account has been compromised in any manner.

What about my clinical information?

Details gathered by your psychologist during an individual or group consultation are protected by strict confidentiality and privacy laws. Your health information is protected by Australian legislation, and Australian psychologists must adhere to these lawful regulations. Clinical details relating to your health are recorded via a separate portal that ensures compliance with the relevant legislative and regulatory requirements across the main markets in which Ultivate operates, including Australia / New Zealand, UK and Europe (GDPR), South Africa, USA, Canada, Central and South America.

What if I have a complaint?

If you have a privacy complaint or concern relating to how Ultivate has handled your personal information, please contact Ultivate as detailed below. Ultivate will investigate your complaint or concern and respond to you within 14 working days.

If you feel Ultivate have not adequately resolved your complaint or concern, you may contact the Australian Information Commissioner at www.oaic.gov.au.

How to contact Ultivate

You can contact Ultivate's as follows:

Email: info@ultivate.space

Postal address:

1206/15 Manning Street

South Brisbane QLD, 4101

Last reviewed: Jan 2023